Service guarantee
To create value for customer is the aim of our service. Our company honors the principle of business integrity, carefully crafted service system, building a reliable service brand for all customers. BAOFENG proposes the requirement on systematization of pre-sale, sale, after-sale services, which increase the depth and width of the services. With the upgrade of service system, BAOFENG keep increasing the service quality each year to meet with customer’s increasing demands on services.
Pre-sale service
- Providing all kinds of product and technical information on Internet platform to help customer learn more about product and market as well as choosing products rationally.
- Through related customer’s application case, customer will know product performance and application information more directly, which will help them in selecting suitable model.
- Our sales team and engineer team could provide technique consultation and type selection consultation, providing customized purchasing plan for customers.
Sale service
- Our company has CRM system and merchandiser department to follow all orders to ensure all orders scheduled on time with high quality and the sales team know the order situation in real time.
- During the production of CNC Machine, the service center will provide the machine operation manual and space requirements to customers to ensure customer can run the machine smoothly when the machine arrived. Customer could also send stuff to accept training in our workshop during production.
After-sale service
- Our company has more than 30 stuffs in service center. We have permanent stuff in more than 20 cities in China, which covers main city all over the countries.
- Service center has service platform, which could follow the service in real time through CRM system to ensure the service quality.
- The platform clerk carries out a comprehensive visit to the results of all service orders, to handle the customer’s feedback promptly.
- The marketing department and R&D department choose customers to conduct satisfaction surveys every month to continuously improve the quality of products and services.
- Holding monthly quality meeting to analysis of service failure, propose improvement plan.
- The company has set up a R&D application team, which has been working on CNC Machine application technology for a long time to help customers solve technological problems in equipment application.
- Basic maintenance training
- Regular maintenance service
- Professional technique support
- Professional maintenance management delivery
- Maintenance/Service platform hotline: +86-769-85633926